FAQs

FAQ

FREQUENTLY ASKED
QUESTIONS

Are you factory or trading company?

We are factory located in Automobile Park of Changyuan County Henan Province.

We established in 2008,and have good reputation in Domestic and has been doing international trading for 5 Years.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity.

And we accept customization according to your requests and drawings

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents that required.

And documents you need to do custom clearance.

What is the average lead time?

Normally, the lead time is 45 days after receiving the deposit payment. The lead times become effective when we have received your deposit.

In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account, by TT:
30% deposit in advance, 70% balance against the copy of B/L.

What is the product warranty?

For Vulnerable parts:we offer you parts by free.

For other main parts:Like main oil pump and boom valve or chassis:you can contact the after sales site in your local country.

For other parts:we guarantee the quality for one year.We can send you new parts by free in one year.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods .

And we use reliable forwarder.

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